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Bibliometric Analysis of Studies on Service Innovation

Yıl 2022, Sayı: 72, 142 - 158, 22.04.2022
https://doi.org/10.51290/dpusbe.1029975

Öz

Innovation has become an important tool for the continuity and competitiveness of businesses. All the same, the interest in academic studies on innovation has recently started to increase recently . “Service Innovation” which is one of the innovation types is an important concept for businesses in terms of innovation strategies and its contribution to economic growth. The aim of this study is to systematically evaluate the studies on "Service Innovation" which is an important concept in terms of businesses and academic studies in recent years. For the purpose of the research the R analysis program was used to analyze the publications related to "Service Innovation" and the relationship between these publications. Studies published in the Web of Science database between 1981 and 2021 (28.07.2021) were analyzed using the bibliometric analysis technique. In addition, after the bibliometric analysis a conceptual content evaluation was made regarding the studies in the top 10 rankings. As a result of the bibliometric analysis of the studies on "Service Innovation", it has been found that the studies on the subject have intensified since the 2000s, and the top 2 universities with the highest number of publications are the institutions in Sweden. In addition, it has been determined that the most used keyword is "performance". Researchers can make similar analyzes of other types of innovation in addition to the bibliometric analysis of studies on “Service Innovation”.

Kaynakça

  • Albort-Morant, G., Henseler, J., Leal-Millán, A., ve Cepeda-Carrión, G. (2017). Mapping the field: A bibliometric analysis of green innovation. Sustainability, 9(6), 1011.
  • Camisón, César, ve Vicente M. Monfort-Mir. 2012. Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives. Tourism Management, 33(4): 776–89.
  • Cancino, C. A., Merigó, J. M., ve Coronado, F. C. (2017). A bibliometric analysis of leading universities in innovation research. Journal of Innovation & Knowledge, 2(3), 106-124.
  • Chatterjee, D., ve Sahasranamam, S. (2018). Technological innovation research in China and India: A bibliometric analysis for the period 1991–2015. Management and Organization Review, 14(1), 179-221.
  • Chen, J. S. ve Tsou, H. T. (2007). ınformation technology adoption for service ınnovation practices and competitive advantage: The case of financial firms, Information Research: An International Electronic Journal, 12(3), 1-29.
  • Chen, J. S., Tsou, H. T., ve Ching, R. K. (2011). Co-production and its effects on service innovation. Industrial Marketing Management, 40(8), 1331-1346.
  • Chen, J.S., ve Tsou, H. T. (2007). Information technology adoption for service innovation practices and competitive advantage. Proceedings - ICSSSM’06: 2006 International Conference on Service Systems and Service Management, 12(3), 472–477.
  • Choijil, E., Méndez, C. E., Wong, W. K., Vieito, J. P., ve Batmunkh, M. U. (2022). Thirty years of herd behavior in financial markets: A bibliometric analysis. Research in International Business and Finance, 59, 101506.
  • Çelik, O., ve Canoğlu, M. (2019). Ulakbim veri tabanında sürdürülebilir ve çevreci pazarlama konusunda yayınlanmış makalelerin bibliyometrik analizi. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 28(3), 24-36.
  • Della Corte, V., Del Gaudio, G., Sepe, F., ve Sciarelli, F. (2019). Sustainable tourism in the open innovation realm: A bibliometric analysis. Sustainability, 11(21), 6114.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., ve Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296.
  • Echchakoui, S. (2020). Why and how to merge Scopus and Web of Science during bibliometric analysis: the case of sales force literature from 1912 to 2019. Journal of Marketing Analytics, 8(3), 165-184.
  • Erturgut, R., & Gürler, H. E. (2019). Kent lojistiği alanındaki yayınların bibliyometrik analizi. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 22(2), 540-551.
  • Escamilla-Fajardo, P., Núñez-Pomar, J. M., Ratten, V., ve Crespo, J. (2020). Entrepreneurship and innovation in soccer: web of science bibliometric analysis. Sustainability, 12(11), 4499.
  • Ferraz, I. N., ve de Melo Santos, N. (2016). The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal. RAI Revista de Administração e Inovação, 13(4), 251-260.
  • Foroudi, P., Akarsu, T. N., Marvi, R., ve Balakrishnan, J. (2021). Intellectual evolution of social innovation: A bibliometric analysis and avenues for future research trends. Industrial Marketing Management, 93, 446-465.
  • Gao, H., Ding, X., ve Wu, S. (2020). Exploring the domain of open innovation: bibliometric and content analyses. Journal of Cleaner Production, 122580.
  • Gülmez, M., Oğuz, S. ve Yalçıntaş, D. (2020). Sosyal inovasyon alanındaki yayınların görsel haritalama yöntemiyle bibliyometrik analizi. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 11(Ek), 90-101.
  • Gümüş, A. (2020). A bibliometric analysis of academic articles about ınnovation in the perspective of tourism sector. İşletme Araştırmaları Dergisi, 12(4), 3493-3504.
  • Hjalager, A. M. (2010). “A review of innovation research in tourism”. Tourism Management 31(1): 1–12.
  • Khan, M. A., Pattnaik, D., Ashraf, R., Ali, I., Kumar, S., ve Donthu, N. (2021). Value of special issues in the journal of business research: A bibliometric analysis. Journal of Business Research, 125, 295-313.
  • Kılavuzu, Oslo. (2005). 3. baskı. Ankara:TUBİTAK.
  • Klarin, A. (2019). Mapping product and service innovation: A bibliometric analysis and a typology. Technological Forecasting and Social Change, 149, 119776.
  • Krey, N., Picot-Coupey, K., ve Cliquet, G. (2022). Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions. Journal of Retailing and Consumer Services, 64, 102702.
  • Le, H. T. T., Dao, Q. T. M., Pham, V. C., ve Tran, D. T. (2019). Global trend of open innovation research: A bibliometric analysis. Cogent Business & Management.
  • Marín-Marín, J. A., Moreno-Guerrero, A. J., Dúo-Terrón, P., ve López-Belmonte, J. (2021). STEAM in education: a bibliometric analysis of performance and co-words in Web of Science. International Journal of STEM Education, 8(1), 1-21.
  • McDermott, C. M., & Prajogo, D. I. (2012). Service innovation and performance in SMEs. International Journal of Operations and Production Management, 32(2), 216–237.
  • Miles, I. (1993). Services in the new industrial economy. Futures, 25(6), 653-672.
  • Nieves, J., Quintana, A., ve Osorio, J. (2014). Knowledge-based resources and innovation in the hotel industry. International Journal of Hospitality Management, 38, 65-73.
  • Oke, A. 2007. “Innovation types and innovation management practices in service companies”. International Journal of Operations and Production Management, 27(6): 564–87.
  • Orlikowski, W., ve Scott, S. V. 2015. “The algorithm and the crowd: considering the materiality of service ınnovation”. 39(1): 1–33.
  • Özdemir, A. F., Yıldıztepe, E., ve Binar, M. (2010). İstatistiksel yazılım geliştirme ortamı: R. XII. Akademik Bilişim Konferansı, 10-12.
  • Rajapathirana, R. P. J., ve Hui, Y. (2018). Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation & Knowledge, 3(1), 44–55.
  • Randhawa, K., ve Scerri, M. (2015). Service innovation: A review of the literature. The handbook of service innovation, 27-51.
  • Sakata, I., Sasaki, H., Akiyama, M., Sawatani, Y., Shibata, N., ve Kajikawa, Y. (2013). Bibliometric analysis of service innovation research: Identifying knowledge domain and global network of knowledge. Technological Forecasting and Social Change, 80(6), 1085-1093.
  • Salunke, S., Weerawardena, J., ve McColl-Kennedy, J. R. (2013). Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms. Journal of Business Research, 66(8), 1085–1097.
  • Scott, S. G., ve Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
  • Seyhan, M. (2021). Yönetsel bağlamda yeşil inovasyonun evriminin bibliyometrik analizi. Gaziantep University Journal of Social Sciences, 20(2).
  • Song, L. Z., Song, M., ve Di Benedetto, C. A. (2009). A staged service innovation model. Decision Sciences, 40(3), 571–599.
  • Thakur, R., ve Hale, D. (2013). Service innovation: A comparative study of U.S. and Indian service firms. Journal of Business Research, 66(8), 1108–1123.
  • Toivanen, H., ve Ponomariov, B. (2011). African regional innovation systems: bibliometric analysis of research collaboration patterns 2005–2009. Scientometrics, 88(2), 471-493.
  • Toraman, C., Abdioğlu, H. ve İşgüden, B. (2009). İşletmelerde İ̇novasyon süreci̇nde entelektüel sermaye ve yönetı̇m muhasebesı̇ kapsaminda değerlendi̇rı̇lmesı̇ Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 11(1), 91-120.
  • Van de Ven, A. H. (1986). Central problems in the management of ınnovation, Management Science, 32(5), 590-607.
  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of marketing, 68(1), 1-17.
  • Wang, B., Pan, S. Y., Ke, R. Y., Wang, K., ve Wei, Y. M. (2014). An overview of climate change vulnerability: a bibliometric analysis based on Web of Science database. Natural Hazards, 74(3), 1649-1666.
  • Yen, H. R., Wang, W., Wei, C. P., Hsu, S. H. Y., ve Chiu, H. C. (2012). Service innovation readiness: Dimensions and performance outcome. Decision Support Systems, 53(4), 813–824.
  • Zhang, X., Chen, H., Wang, W., ve Ordóñez de Pablos, P. (2016). What is the role of IT in innovation? A bibliometric analysis of research development in IT innovation. Behaviour & Information Technology, 35(12), 1130-1143.
  • Zhu, W., ve Guan, J. (2013). A bibliometric study of service innovation research: based on complex network analysis. Scientometrics, 94(3), 1195-1216.

Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi

Yıl 2022, Sayı: 72, 142 - 158, 22.04.2022
https://doi.org/10.51290/dpusbe.1029975

Öz

İşletmelerin devamlılığı ve rekabet edebilirliği açısından inovasyon önemli bir araç haline gelmiştir. Bununla birlikte inovasyon konulu akademik çalışmalara olan ilgi de son zamanlarda artmaya başlamıştır. İnovasyon türlerinden olan “Hizmet İnovasyonu” işletmeler açısından inovasyon stratejileri ve ekonomik büyümeye katkısı bağlamında önemli bir kavramdır. Bu çalışmanın amacı son yıllarda işletmeler ve akademik çalışmalar açısından önemli bir kavram olan “Hizmet İnovasyonu” ile ilgili yapılan çalışmaları sistematik olarak değerlendirmektir. Araştırmanın amacı doğrultusunda “Hizmet İnovasyonu” ile ilgili yayınların ve bu yayınlar arasındaki ilişkinin analizinde R analiz programı kullanılmıştır. Web of Science veri tabanında 1981 ve 2021 (28.07.2021) yılları arasında yayınlanan çalışmalar bibliyometrik analiz tekniği ile analiz edilmiştir. Ayrıca bibliyometrik analiz sonrasında ilk 10 sıralamasında yer alan çalışmalara ilişkin kavramsal bir içerik değerlendirmesi yapılmıştır. “Hizmet İnovasyonu” konulu çalışmaların bibliyometrik analizi sonucunda konu ile ilgili çalışmaların 2000’li yıllardan itibaren yoğunlaştığını, en fazla yayının yapıldığı ilk 2 üniversitenin İsveç’teki kurumlar olduğu bulgularına ulaşılmıştır. Ayrıca en fazla kullanılan anahtar kelimenin “performance” olduğu tespit edilmiştir. Araştırmacılar “Hizmet İnovasyonu” konulu çalışmaların bibliyometrik analizine ek olarak diğer inovasyon türlerine ilişkin benzer analizleri yapabilirler.

Kaynakça

  • Albort-Morant, G., Henseler, J., Leal-Millán, A., ve Cepeda-Carrión, G. (2017). Mapping the field: A bibliometric analysis of green innovation. Sustainability, 9(6), 1011.
  • Camisón, César, ve Vicente M. Monfort-Mir. 2012. Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives. Tourism Management, 33(4): 776–89.
  • Cancino, C. A., Merigó, J. M., ve Coronado, F. C. (2017). A bibliometric analysis of leading universities in innovation research. Journal of Innovation & Knowledge, 2(3), 106-124.
  • Chatterjee, D., ve Sahasranamam, S. (2018). Technological innovation research in China and India: A bibliometric analysis for the period 1991–2015. Management and Organization Review, 14(1), 179-221.
  • Chen, J. S. ve Tsou, H. T. (2007). ınformation technology adoption for service ınnovation practices and competitive advantage: The case of financial firms, Information Research: An International Electronic Journal, 12(3), 1-29.
  • Chen, J. S., Tsou, H. T., ve Ching, R. K. (2011). Co-production and its effects on service innovation. Industrial Marketing Management, 40(8), 1331-1346.
  • Chen, J.S., ve Tsou, H. T. (2007). Information technology adoption for service innovation practices and competitive advantage. Proceedings - ICSSSM’06: 2006 International Conference on Service Systems and Service Management, 12(3), 472–477.
  • Choijil, E., Méndez, C. E., Wong, W. K., Vieito, J. P., ve Batmunkh, M. U. (2022). Thirty years of herd behavior in financial markets: A bibliometric analysis. Research in International Business and Finance, 59, 101506.
  • Çelik, O., ve Canoğlu, M. (2019). Ulakbim veri tabanında sürdürülebilir ve çevreci pazarlama konusunda yayınlanmış makalelerin bibliyometrik analizi. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 28(3), 24-36.
  • Della Corte, V., Del Gaudio, G., Sepe, F., ve Sciarelli, F. (2019). Sustainable tourism in the open innovation realm: A bibliometric analysis. Sustainability, 11(21), 6114.
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., ve Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296.
  • Echchakoui, S. (2020). Why and how to merge Scopus and Web of Science during bibliometric analysis: the case of sales force literature from 1912 to 2019. Journal of Marketing Analytics, 8(3), 165-184.
  • Erturgut, R., & Gürler, H. E. (2019). Kent lojistiği alanındaki yayınların bibliyometrik analizi. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 22(2), 540-551.
  • Escamilla-Fajardo, P., Núñez-Pomar, J. M., Ratten, V., ve Crespo, J. (2020). Entrepreneurship and innovation in soccer: web of science bibliometric analysis. Sustainability, 12(11), 4499.
  • Ferraz, I. N., ve de Melo Santos, N. (2016). The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal. RAI Revista de Administração e Inovação, 13(4), 251-260.
  • Foroudi, P., Akarsu, T. N., Marvi, R., ve Balakrishnan, J. (2021). Intellectual evolution of social innovation: A bibliometric analysis and avenues for future research trends. Industrial Marketing Management, 93, 446-465.
  • Gao, H., Ding, X., ve Wu, S. (2020). Exploring the domain of open innovation: bibliometric and content analyses. Journal of Cleaner Production, 122580.
  • Gülmez, M., Oğuz, S. ve Yalçıntaş, D. (2020). Sosyal inovasyon alanındaki yayınların görsel haritalama yöntemiyle bibliyometrik analizi. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 11(Ek), 90-101.
  • Gümüş, A. (2020). A bibliometric analysis of academic articles about ınnovation in the perspective of tourism sector. İşletme Araştırmaları Dergisi, 12(4), 3493-3504.
  • Hjalager, A. M. (2010). “A review of innovation research in tourism”. Tourism Management 31(1): 1–12.
  • Khan, M. A., Pattnaik, D., Ashraf, R., Ali, I., Kumar, S., ve Donthu, N. (2021). Value of special issues in the journal of business research: A bibliometric analysis. Journal of Business Research, 125, 295-313.
  • Kılavuzu, Oslo. (2005). 3. baskı. Ankara:TUBİTAK.
  • Klarin, A. (2019). Mapping product and service innovation: A bibliometric analysis and a typology. Technological Forecasting and Social Change, 149, 119776.
  • Krey, N., Picot-Coupey, K., ve Cliquet, G. (2022). Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions. Journal of Retailing and Consumer Services, 64, 102702.
  • Le, H. T. T., Dao, Q. T. M., Pham, V. C., ve Tran, D. T. (2019). Global trend of open innovation research: A bibliometric analysis. Cogent Business & Management.
  • Marín-Marín, J. A., Moreno-Guerrero, A. J., Dúo-Terrón, P., ve López-Belmonte, J. (2021). STEAM in education: a bibliometric analysis of performance and co-words in Web of Science. International Journal of STEM Education, 8(1), 1-21.
  • McDermott, C. M., & Prajogo, D. I. (2012). Service innovation and performance in SMEs. International Journal of Operations and Production Management, 32(2), 216–237.
  • Miles, I. (1993). Services in the new industrial economy. Futures, 25(6), 653-672.
  • Nieves, J., Quintana, A., ve Osorio, J. (2014). Knowledge-based resources and innovation in the hotel industry. International Journal of Hospitality Management, 38, 65-73.
  • Oke, A. 2007. “Innovation types and innovation management practices in service companies”. International Journal of Operations and Production Management, 27(6): 564–87.
  • Orlikowski, W., ve Scott, S. V. 2015. “The algorithm and the crowd: considering the materiality of service ınnovation”. 39(1): 1–33.
  • Özdemir, A. F., Yıldıztepe, E., ve Binar, M. (2010). İstatistiksel yazılım geliştirme ortamı: R. XII. Akademik Bilişim Konferansı, 10-12.
  • Rajapathirana, R. P. J., ve Hui, Y. (2018). Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation & Knowledge, 3(1), 44–55.
  • Randhawa, K., ve Scerri, M. (2015). Service innovation: A review of the literature. The handbook of service innovation, 27-51.
  • Sakata, I., Sasaki, H., Akiyama, M., Sawatani, Y., Shibata, N., ve Kajikawa, Y. (2013). Bibliometric analysis of service innovation research: Identifying knowledge domain and global network of knowledge. Technological Forecasting and Social Change, 80(6), 1085-1093.
  • Salunke, S., Weerawardena, J., ve McColl-Kennedy, J. R. (2013). Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms. Journal of Business Research, 66(8), 1085–1097.
  • Scott, S. G., ve Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
  • Seyhan, M. (2021). Yönetsel bağlamda yeşil inovasyonun evriminin bibliyometrik analizi. Gaziantep University Journal of Social Sciences, 20(2).
  • Song, L. Z., Song, M., ve Di Benedetto, C. A. (2009). A staged service innovation model. Decision Sciences, 40(3), 571–599.
  • Thakur, R., ve Hale, D. (2013). Service innovation: A comparative study of U.S. and Indian service firms. Journal of Business Research, 66(8), 1108–1123.
  • Toivanen, H., ve Ponomariov, B. (2011). African regional innovation systems: bibliometric analysis of research collaboration patterns 2005–2009. Scientometrics, 88(2), 471-493.
  • Toraman, C., Abdioğlu, H. ve İşgüden, B. (2009). İşletmelerde İ̇novasyon süreci̇nde entelektüel sermaye ve yönetı̇m muhasebesı̇ kapsaminda değerlendi̇rı̇lmesı̇ Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 11(1), 91-120.
  • Van de Ven, A. H. (1986). Central problems in the management of ınnovation, Management Science, 32(5), 590-607.
  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of marketing, 68(1), 1-17.
  • Wang, B., Pan, S. Y., Ke, R. Y., Wang, K., ve Wei, Y. M. (2014). An overview of climate change vulnerability: a bibliometric analysis based on Web of Science database. Natural Hazards, 74(3), 1649-1666.
  • Yen, H. R., Wang, W., Wei, C. P., Hsu, S. H. Y., ve Chiu, H. C. (2012). Service innovation readiness: Dimensions and performance outcome. Decision Support Systems, 53(4), 813–824.
  • Zhang, X., Chen, H., Wang, W., ve Ordóñez de Pablos, P. (2016). What is the role of IT in innovation? A bibliometric analysis of research development in IT innovation. Behaviour & Information Technology, 35(12), 1130-1143.
  • Zhu, W., ve Guan, J. (2013). A bibliometric study of service innovation research: based on complex network analysis. Scientometrics, 94(3), 1195-1216.
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm ARAŞTIRMA MAKALELERİ
Yazarlar

Ayşe Nur Soysal 0000-0002-7469-360X

Yayımlanma Tarihi 22 Nisan 2022
Yayımlandığı Sayı Yıl 2022 Sayı: 72

Kaynak Göster

APA Soysal, A. N. (2022). Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi(72), 142-158. https://doi.org/10.51290/dpusbe.1029975
AMA Soysal AN. Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi. Nisan 2022;(72):142-158. doi:10.51290/dpusbe.1029975
Chicago Soysal, Ayşe Nur. “Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi”. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, sy. 72 (Nisan 2022): 142-58. https://doi.org/10.51290/dpusbe.1029975.
EndNote Soysal AN (01 Nisan 2022) Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi 72 142–158.
IEEE A. N. Soysal, “Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi”, Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, sy. 72, ss. 142–158, Nisan 2022, doi: 10.51290/dpusbe.1029975.
ISNAD Soysal, Ayşe Nur. “Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi”. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi 72 (Nisan 2022), 142-158. https://doi.org/10.51290/dpusbe.1029975.
JAMA Soysal AN. Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi. 2022;:142–158.
MLA Soysal, Ayşe Nur. “Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi”. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, sy. 72, 2022, ss. 142-58, doi:10.51290/dpusbe.1029975.
Vancouver Soysal AN. Hizmet İnovasyonu Konulu Çalışmaların Bibliyometrik Analizi. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi. 2022(72):142-58.

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