Araştırma Makalesi
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Destinasyon Rekabetçiliğinde İmaj, Değer ve Kalite: Şehirlerarası Bir Karşılaştırma

Yıl 2021, Cilt: 5 Sayı: 1, 111 - 126, 26.01.2021
https://doi.org/10.29023/alanyaakademik.684501

Öz

Ulusal kültüre ait değerler, normlar ve kurallar gibi unsurlar turistlerin davranışlarını, beklentilerini, algılarını önemli ölçüde etkilemektedir. Özellikle ortak turistik ve kültürel değerler taşıyan komşu destinasyonlarda turistlerin zihinlerinde oluşan destinasyon imajı, yaşadıkları deneyimin kalitesi ve algıladıkları değer destinasyon rekabetçiliğinde önemli bir avantaj sağlamaktadır. Bu nedenle araştırmada iki komşu destinasyon olan Kastamonu ve Çankırı illerinin ziyaretçilerin gözünden destinasyon imajı, algılanan değer ve deneyim kalitesi düzeylerini tespit etmek ve bu iki şehrin birbirine üstün oldukları boyutları incelemek amaçlanmıştır. Araştırma kapsamında Kastamonu ve Çankırı şehir merkezlerinde toplam 701 kişiye yönelik anket uygulanmıştır. Yapılan analizler sonucunda Kastamonu şehrinin destinasyon imajı, algılanan değeri ve deneyim kalitesinin Çankırı şehrinden anlamlı ve pozitif farklılığa sahip olduğu tespit edilmiştir.

Kaynakça

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  • CRONİN, J. J., BRADY, M. K. ve HULT, G. T. M. (2000). Assessing The Effects of Quality, Value and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments. Journal of Retailing, 76(2): 193–218.
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Toplam 31 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Ekonomi
Bölüm Makaleler
Yazarlar

Aykut Şimşek 0000-0002-3317-2330

Çetin Akkuş 0000-0002-6539-726X

Yayımlanma Tarihi 26 Ocak 2021
Kabul Tarihi 2 Aralık 2020
Yayımlandığı Sayı Yıl 2021 Cilt: 5 Sayı: 1

Kaynak Göster

APA Şimşek, A., & Akkuş, Ç. (2021). Destinasyon Rekabetçiliğinde İmaj, Değer ve Kalite: Şehirlerarası Bir Karşılaştırma. Alanya Akademik Bakış, 5(1), 111-126. https://doi.org/10.29023/alanyaakademik.684501